RECIPES coverage OUTPATIENT EVALUATION WITH PATIENT SATISFACTION IN ANALYZING Bethesda Hospital Yogyakarta
Pharmacy services have been implemented along with the medical service provided by the Bethesda hospital, the efforts for a smooth service and evaluations that have been carried out continuously. Pharmacy longer need to seek further in showing the role and process of therapy, with the understanding of consumer behavior and meet the needs and desires of consumers in the process to heal
Goal
The common objective to meet the level of patient satisfaction of Bethesda hospital services and patient characteristics have a relationship with patient satisfaction being a special purpose to analyze the level of patient satisfaction and analyze the different characteristics of patients with levels of satisfaction.
Method:
The research is analytical descriptive research, using cross sectional design, which is a type of research that measured the variables in study subjects were measured simultaneously or at the same time.
Results and Discussion
The higher levels of education will be better satisfaction rate compared with lower educated respondents. The higher level of education the higher the level of satisfaction they feel!
The factors that need attention and is the drug of management diprioritasikan by approximately one hour immediately accepted (since the recipe handed), pharmaceutical officers membiarkanpasien not wait too long, the certainty of time when the drug is received, usually understood and accepted patients, pharmacy officer immediately requested menangggapi needspatients, pharmacy staff services are not slow and convoluted, information on prescription drugs delivered immediately, and there does not exist or be selected for and the information provided does not make the patient's hesitation.
Based servqual analysis showed that the service improvement priorities need to be considered and should be improved in the outpatient pharmacy services at Bethesda Hospital is approximately one hour of drug services, officers should respond to patient care, determine when the drug received, and the patient's drug information does not create doubt, with employee training, improved systems of outpatient pharmacy services.
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